The excerpt from Hari Kunzru’s novel Transmission in your textbook is an example of the globalization of the workplace. This is also known as “outsourcing”; that is, moving jobs out of Western countries to less expensive countries with a cheaper workforce. It takes place in India in the Mehta family, a family about to have their lives changed by the global economy.
Read more in Access to International English, pp. 231-235. Then do the tasks in the textbook and on this website.
Call centre in Bangalore, India
Hari Kunzru (official site)
Hari Kunzru (British Council)
India's new pioneers (BBC News)
Country profile: India (BBC)